Treating Clients Fairly

Since the day we started in April 2000, we have always believed in treating clients fairly. It is a core value of ours and is central to the way we work.

We will always:

Behave in a fair, honest, open and professional way.
Be transparent about our fees – we do not believe in accepting arrangement fees from lenders because of the potential conflict of interests that entails.
Make sure we have a clear understanding of what you need, and why you need it.
Tell you if we think something is not in your best interests, even if it means we lose out on work because you decide not to go ahead.
Provide you with a clear written proposal explaining how we work and what we can do for you; plus an engagement letter that sets out clearly the terms of our appointment and the goals we must achieve for you.
Explain the pros and cons of each relevant financing option, so that you can make the right decisions for you and your business.
Work diligently to achieve the results you need.
Share with you any proposals before we send them to lenders on your behalf, so that you can check any information pertaining to you, your business and your finance needs.
Make sure you have named points of contact and keep you informed of progress at every step.
If you wish to register a complaint, please write to the Compliance Officer at Independent Banking Consultants Ltd, 61-63 St Peters Street, Bedford MK40 2PR or contact us on 01234 262620. Where you have a complaint or dispute with us and we are unable to resolve this to your satisfaction then we are obliged to offer you the Financial Ombudsman Service. In order to contact the Financial Ombudsman Service, you should e-mail them at complaint.info@financial-ombudsman.org.uk or visit their website www.financial-ombudsman.org.uk

Testimonials

I feel that you conduct business in the right way, in that lenders are fully aware that no preference is given to any one lender and that ultimately your priority is the interests of your client and securing the very best deal for them. Thus you are known for dealing fairly and transparently at all times.

S.G Relationship Director, Lloyds Commercial Banking

We have worked with IBC for two years; they have proven invaluable in securing us new banking relationships, identifying what we needed, then keeping us on track to deliver what the bank needed to make swift decisions. They have always provided sound advice to us and been highly professional as well as personable in dealings with our financiers and us. I would have no hesitation in recommending IBC to anyone seeking to gain the most from their relationships with banks and funders.

G.L. Director, Professional Services Company