Case Studies - BankCare

The following brief case studies highlight the flexibility and benefits of the BankCare service.

Property developers and Investors
Telephone support for aftercare & general advice
Referred by client’s Independent Financial Advisor

Our first job for this client was to help them change banks and organise some property finance. Having already worked with us, they liked the idea of having us on call for advice on banking and commercial lending matters.

For a simple fixed monthly payment, they have benefited from unrestricted telephone and email support on matters as diverse as bank account operation, loan pricing, security queries, lending terms and advice on handling complaints.

Dental Business
General advice & support on a ‘pay as you go’ basis
Referred by client’s Accountant

The client had used IBC to raise finance for a new, multi-site dental business but now wanted some ongoing support and advice whilst their business bedded-down. They wanted us on hand in case of need, so opted for a ‘pay as you go’ arrangement.

Over a period of only a few months, we helped the client through a change of relationship manager, organised a temporary increase in their bank facilities, and helped with some payment issues with an equipment supplier. More recently, we have helped finance further new sites and now help the client to monitor their bank account usage and observance of their banking covenants.

Supplier of Plastic Components
Combined telephone and ‘pay as you go’ option
Referred by client’s Accountant

This client opted for telephone and email support on a fixed monthly payment, after initially using IBC to raise finance for purchase of a business.

Then over the next four years on a separate ‘pay as you go’ arrangement, he also used us to prepare progress reports for the bank; help him prepare for bank meetings; deal with a change of relationship manager; defend an attempt by his bank’s invoice discounting arm to change some previously agreed terms; then to negotiate some reduced pricing and the release of some security.

We were able to significantly improve the client’s position throughout all these dealings with the bank. He has saved a lot of time, effort and worry and the relationship with the bank has never been damaged or threatened in any way.

Recently, he has just re-tendered through IBC to take advantage of further cost savings and improvements to his overall facilities.

Children’s Nursery
Troubleshooting case – fixed fee arrangement
Referred by client’s Accountant

This case was dealt with as a fixed fee job.

Here, our knowledge of banking procedures proved invaluable to a business that had ceased trading. The directors needed time to sell a property in a controlled manner to repay a £260,000 loan, but their bank was pushing for a quick sale and was threatening to charge extra fees and increase their interest rate. The directors were concerned that a ‘fire sale’ would cost £000’s in lost sale value.

Once we were appointed, the bank relaxed its stance considerably. Reassured by our banking credentials, it agreed to suspend the loan repayments so that the directors could use what money they had left to meet other closure costs, cancelled the extra fees, waived the interest rate increase and agreed to allow six months for the property to be sold.

The directors achieved full market value on the sale, saved money, avoided having to put in their own money to meet closure costs, and saved themselves a lot of time and hassle.

Private School
Troubleshooting case – hourly rate arrangement
Referred by client’s Independent Financial Advisor

This client came to us after severe difficulties with their bank and we dealt with their problem on an hourly rate basis.

Having funded frequent losses against a comfortable security value, their bank had eventually switched their account to an ‘intensive care’ team when the equity was exhausted.

We were brought in to help the client assess their position, and identified various lending related errors on the bank’s part. After a series of amicable meetings with the bank, who could clearly tell that we knew what we were talking about, we negotiated significant cost reductions and a range of other concessions for the client, before referring them to a business sales agency to achieve an exit for both parties.

Our banking know how helped this client to save literally £000’s in punitive fees and exit charges.

[Print this list of case studies]